Privacy Policy

At Callultra Voice (operated by Spedrix Technologies, "we", "us", or "our"), we respect your privacy and are committed to protecting the personal data and call information we collect.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, and use our AI-powered calling services. Please read it carefully.

1. Information We Collect

We collect information you provide directly to us when registering, customizing your conversational settings, or reaching out for support:

• Account Information: Name, business email address, phone number, company name, login credentials, and payment processing details.
• Configuration Data: Scripts, call settings, representative instructions, database sync preferences, and CRM API tokens you explicitly connect to the platform.
• Communication Data: Records of your feedback, customer support chats, or details shared during sales calls with our team.

2. How We Use Your Information

We process the collected data for several business operations, including:

• Providing, maintaining, and improving our AI calling services and dashboard analytics.
• Processing payments, checking invoice balances, and triggering automatic top-ups.
• Synchronizing call notes, lead outcomes, and scheduling requests directly with your connected CRM (such as Zoho CRM or HubSpot).
• Sending critical product updates, billing receipts, security alerts, and system notices.

3. Call Data, Recordings & Transcripts

To deliver our AI-powered voice calling capabilities, we process voice streams, audio files, and call transcripts.

All conversational data is encrypted in transit and at rest. We run standard transcription models to translate spoken words into text and analyze details to fulfill your instructions (like gathering emails or booking invites). We maintain strict privacy walls: **we do not sell, rent, or trade call recordings or transcription text to third-party advertisers or external data brokers.**

4. Data Security

We implement industry-leading security practices to defend your data from unauthorized access, alteration, disclosure, or destruction. This includes the use of HTTPS for all traffic, token-based OAuth authorization for integrations, pgvector encrypted database storage, and secure payment APIs. While we take every measure to protect your data, no internet transmission can be guaranteed 100% secure.

5. Data Retention Policy

We retain your account details and configuration settings as long as your subscription is active. You may request the deletion of your account, call recordings, or extracted leads at any time through your dashboard panel or by contacting support.

6. Third-Party Integrations

Callultra Voice connects with telephony carriers (such as Twilio and Plivo), payment systems, and customer relationship managers. These third-party services process data in accordance with their respective privacy policies. We recommend reviewing their terms when establishing integrations.

7. Cookies & Tracking Technologies

We use cookies and temporary browser local storage to maintain session states, authenticate dashboard dashboards, and analyze page traffic. You can adjust your browser's cookie settings to reject tracking, though doing so might disable specific layout functionalities.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal data. You can exercise these rights directly through your account settings panel or by submitting a written request to our support team.

9. Contact Us

If you have any questions or concern regarding this Privacy Policy, please get in touch with us at: